Cancellation Policy

Cancellation Policy - Mobile City

At Mobile City, we strive to provide the best service and ensure your satisfaction with every purchase. Please take note of our cancellation policy outlined below:

1. Order Cancellation Before Dispatch:

   • If you wish to cancel your order, you must do so before the order has been dispatched.
   • To cancel your order, please contact our customer service team as soon as possible with your order details. You can reach us via Customer Service Contact +92 300 7356153.
   • Orders that are successfully canceled before dispatch will not incur any charges, and a full refund will be processed.

2. Order Cancellation After Dispatch:

   • Once your order has been dispatched, cancellation is not possible.
   • If you still wish to cancel after dispatch, you will be responsible for the courier charges and any other applicable fees.
   • In such cases, please contact our customer service team for further instructions on how to proceed.

3. Refunds:

   • Any refunds for canceled orders (before dispatch) will be processed back to the original payment method used during the purchase.
   • Please allow 3 to 5 days  for the refund to reflect in your account.

4. Contact Information:

   • For any queries or assistance with cancellations, please reach out to our customer service team at:
     • Phone: +92 300 7356153
     • Email: salesmobilecity.com.pk
     • Live Chat: Available on our website

5. Important Notes:

   • Please ensure that all cancellation requests are made promptly to avoid any unnecessary charges.
   • Our cancellation policy is designed to ensure that we can offer the best possible service to all our customers.

We appreciate your understanding and cooperation.

Mobile City Team