Refund Policy

Welcome to MOBILE CITY. We are committed to ensuring customer satisfaction and providing a transparent and fair refund policy. Please read the following information carefully to understand our refund process.

Eligibility for Refunds

Refunds are issued under the following conditions:

• Faulty or Defective Products: Refunds are applicable only for products that are confirmed to be faulty or defective.
• Same-Day Reporting: The fault or defect must be reported and the product must be returned on the same day it is received.

Refund Process

To ensure a smooth refund process, please follow these steps:

Step 1: Return Authorization

1. Contact Us: On the same day of receiving the faulty product, contact our customer service team to report the issue.

   • Email: [email protected]
   • Phone: +92 300 7356153

2. Provide Details: Include your order number, a description of the fault or defect, and any supporting photographs.

3. Approval: Our team will review your request and, if approved, will provide return instructions.

Step 2: Return the Product

1. Pack the Product: Ensure the product is in its original packaging with all accessories and documentation.

2. Return: Ship the product back to us following the return instructions provided by our customer service team.

Step 3: Inspection and Approval

1. Inspection: Upon receiving the returned product, we will inspect it to confirm the reported fault or defect.

2. Approval: If the product is confirmed to be faulty or defective, your refund request will be approved.

Step 4: Refund Issuance

1. Refund Method: Refunds are credited to your MOBILE CITY account wallet. This credit can be used for future purchases on our website.

2. Notification: You will receive an email confirmation once the refund has been processed and credited to your account wallet.

Non-Refundable Situations

Refunds will not be issued in the following situations:

• Change of Mind: Refunds are not issued for returns due to change of mind.
• Non-Faulty Products: Products that are not faulty or defective are not eligible for a refund.
• Delayed Reporting: If the fault or defect is not reported on the same day of receiving the product.
• Improper Return: If the product is returned without original packaging or missing accessories.

Refund Timeline

• Processing Time: Refunds will be processed within 5 business days after the returned product has been inspected and approved.
• Credit Time: The refund will be credited to your MOBILE CITY account wallet immediately after processing.

Using Wallet Credits

• Future Purchases: Credits in your account wallet can be used for any future purchases on the MOBILE CITY website.
• No Expiry: Wallet credits do not expire and can be accumulated for multiple purchases.

Contact Information

For any questions or concerns regarding our refund policy, please contact our customer service team:

• Email: [email protected]
• Phone: +92 300 7356153
• Hours: Monday to Friday, 10 AM - 8 PM

Important Notes

• Adherence to Policy: We reserve the right to refuse refunds that do not comply with this refund policy.
• Policy Updates: MOBILE CITY reserves the right to update or modify this refund policy at any time. Please review this policy periodically for any changes.

Thank you for choosing MOBILE CITY. We value your business and strive to ensure your satisfaction with every purchase.