Terms And Conditions

Welcome to Mobile City

At Mobile City, we prioritize customer satisfaction and ensure a seamless and transparent return and refund process. Please read the information below carefully to understand our policies.

Eligibility for Refunds

Refunds are issued under the following conditions:

Faulty or Defective Products:

Refunds are applicable only for products confirmed to be faulty or defective.

The fault or defect must be reported and the product returned on the same day it is received.

Refund Process

To ensure a smooth refund process, please follow these steps:

Step 1: Return Authorization

Contact Us: On the same day of receiving the faulty product, contact our customer service team to report the issue.

Email: [email protected]

Phone: +92 300 7356153

Provide Details: Include your order number, a description of the fault or defect, and any supporting photographs.

Approval: Our team will review your request and, if approved, will provide return instructions.

Step 2: Return the Product

Pack the Product: Ensure the product is in its original packaging with all accessories and documentation.

Return: Ship the product back to us following the return instructions provided by our customer service team.

Step 3: Inspection and Approval

Inspection: Upon receiving the returned product, we will inspect it to confirm the reported fault or defect.

Approval: If the product is confirmed to be faulty or defective, your refund request will be approved.

Step 4: Refund Issuance

Refund Method: Refunds are credited to your Mobile City account wallet. This credit can be used for future purchases on our website.

Notification: You will receive an email confirmation once the refund has been processed and credited to your account wallet.

Non-Refundable Situations

Refunds will not be issued in the following situations:

Change of Mind: Refunds are not issued for returns due to change of mind.

Non-Faulty Products: Products that are not faulty or defective are not eligible for a refund.

Delayed Reporting: If the fault or defect is not reported on the same day of receiving the product.

Improper Return: If the product is returned without original packaging or missing accessories.

Refund Timeline

Processing Time: Refunds will be processed within 5 business days after the returned product has been inspected and approved.

Credit Time: The refund will be credited to your Mobile City account wallet immediately after processing.

Using Wallet Credits

Future Purchases: Credits in your account wallet can be used for any future purchases on the Mobile City website.

No Expiry: Wallet credits do not expire and can be accumulated for multiple purchases.

Return Policy

At Mobile City, we do not offer returns for change of mind. Returns are accepted only for faulty or defective products. To ensure a smooth return process, please adhere to the guidelines outlined below.

Eligibility for Returns

Faulty or Defective Products:

We accept returns only for products that are faulty or defective. No returns will be accepted for change of mind.

The faulty or defective product must be reported and returned on the same day it is received.

Return Process

To initiate a return for a faulty or defective product, please follow these steps:

Step 1: Contact Us

Reach out to our customer service team on the same day you receive the product.

Provide your order number, a description of the fault or defect, and photographic evidence if possible.

Step 2: Return Authorization

Our team will review your request and, if approved, will provide you with return instructions.

You must return the product on the same day of receiving approval for a return.

Step 3: Return the Product

Ensure the product is returned in its original packaging along with any accessories, manuals, and documentation.

The product must be in the same condition as when received, without any signs of use or wear.

Step 4: Inspection and Processing

Once we receive the returned product, our team will inspect it to verify the fault or defect.

If the product is confirmed to be faulty or defective, we will provide a replacement or process a refund.

Non-Returnable Items

The following items are not eligible for return:

Products that are not faulty or defective.

Products with no reported issues on the same day of receipt.

Products that show signs of use or wear.

Products returned without original packaging and accessories.

Shipping Costs

Return Shipping: The customer is responsible for return shipping costs unless the product is confirmed to be faulty or defective.

Reimbursement: If the product is confirmed to be faulty or defective, we will reimburse the return shipping cost.

Contact Information

For any questions or further assistance with your return, please contact our customer service team:

Email: [email protected]

Phone: +92 300 7356153

Hours: Monday to Friday, 10 AM - 8 PM

Important Notes and Terms and Conditions

Adherence to Policy: We reserve the right to refuse refunds that do not comply with this refund policy.

Policy Updates: Mobile City reserves the right to update or modify this refund policy at any time. Please review this policy periodically for any changes.

Conditions of Use: By using our services and making a purchase, you agree to our terms and conditions.

Governing Law: This policy and any issues arising from it are governed by the laws of Pakistan.

Limitation of Liability: Mobile City is not responsible for any loss or damage incurred during the return shipping process unless the product is confirmed to be faulty or defective.

Changes to Terms: We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website, and it is your responsibility to review them periodically.

Dispute Resolution: Any disputes arising from these terms will be resolved through arbitration in accordance with Pakistani law.

Thank you for choosing Mobile City. We value your business and strive to ensure your satisfaction with every purchase.