Return Policy
Welcome to MOBILE CITY. We are committed to providing quality products and exceptional service. Our return policy is designed to ensure a hassle-free experience for our customers while maintaining fairness and clarity.
Return Policy Overview
At MOBILE CITY, we do not offer returns for change of mind. Returns are accepted only for faulty or defective products. To ensure a smooth return process, please adhere to the guidelines outlined below.
Eligibility for Returns
1. Faulty or Defective Products
- Condition: We accept returns only for products that are faulty or defective. No returns will be accepted for change of mind.
- Time Frame: The faulty or defective product must be reported and returned on the same day it is received.
Return Process
To initiate a return for a faulty or defective product, please follow these steps:
Step 1: Contact Us
- Contact: Reach out to our customer service team on the same day you receive the product.
- Details Required: Provide your order number, a description of the fault or defect, and photographic evidence if possible.
Step 2: Return Authorization
- Approval: Our team will review your request and, if approved, will provide you with return instructions.
- Return Window: You must return the product on the same day of receiving approval for a return.
Step 3: Return the Product
- Packaging: Ensure the product is returned in its original packaging along with any accessories, manuals, and documentation.
- Condition: The product must be in the same condition as when received, without any signs of use or wear.
Step 4: Inspection and Processing
- Inspection: Once we receive the returned product, our team will inspect it to verify the fault or defect.
- Replacement or Refund: If the product is confirmed to be faulty or defective, we will provide a replacement or process a refund.
Non-Returnable Items
The following items are not eligible for return:
- Products that are not faulty or defective.
- Products with no reported issues on the same day of receipt.
- Products that show signs of use or wear.
- Products returned without original packaging and accessories.
Shipping Costs
- Return Shipping: The customer is responsible for return shipping costs unless the product is confirmed to be faulty or defective.
- Reimbursement: If the product is confirmed to be faulty or defective, we will reimburse the return shipping cost.
Contact Information
If you have any questions or need further assistance with your return, please contact our customer service team:
Important Notes
- Adherence to Policy: We reserve the right to refuse returns that do not comply with this return policy.
- Updates: MOBILE CITY reserves the right to update or modify this return policy at any time. Please review this policy periodically for any changes.
Thank you for shopping with MOBILE CITY. We value your business and strive to ensure your satisfaction with every purchase.
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